Frequently Asked Questions
Everything you need to know about your Tortuga Trading experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
Are your materials sustainably sourced?
At Tortuga Trading, we prioritize ethical manufacturing. We use organic cotton and recycled fabrics whenever possible to minimize our environmental footprint.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.